Duress Phoenix
Safety is on the cards.
In situations where reaching for your phone can escalate a conflict, the Duress Phoenix keeps alerts discreet with it’s sleek and compact design.
The Duress Phoenix sets a new standard for discreet safety with its sleek, compact design. In situations where reaching for your phone could escalate a conflict, the Duress Phoenix keeps you protected and in control. When paired with the Duress App, it enhances team safety and response. This innovative safety device enables hands-free management of the Duress App. Ensuring alerts are sent quickly, discreetly and without hesitation.
Remote Activation
Control the Duress App hands-free with the Duress Phoenix. Activate your phone from up to 10 meters away, whether it’s in your pocket, bag, or across the room.
Interactive Screen
With Phoenix Series 2, the advanced screen lets users do more than activate alerts. Cancel alerts, confirm your safety, and receive real-time status updates—all from one device.
Battery Life
Automatically powers on and off. At the size and weight of a credit card, Duress Phoenix Series 2 features an incredible 12-month battery.
Wireless Charging
Use the included wireless charger to charge your Duress Phoenix in 15 minutes, and then you are good to go for another 12 months.
The Duress App and Duress Phoenix work seamlessly together for discreet, hands-free safety. In high-risk situations, Duress Phoenix lets you trigger alerts, check-in, set timers, and call for help—all with a simple click, keeping you protected without reaching for your phone.
24/7 Emergency Monitoring
Request Police with a tap.
Duress Phoenix makes team safety easy for frontline and lone workers. Our safety device transforms team safety with emergency mode. Press the red button to share live video, audio and location. This alerts police and notifies your managers right away. Live video verifies the emergency for a prioritised response. With location updating every 5 seconds, emergency services know exactly where to go.
Request police with live video and location.
Request Emergency Services. Click Emergency to stream live video, audio and location directly through to the Duress 24/7 Operations Centre.
Internal Alerts. Your nominated Managers, or all of your team, receive the request on their safety device, or via SMS.
Internal Notifications. In addition to notifying operators, the Duress App alerts other app users and safety devices while also sending an SMS to your nominated contacts.
Looks like a card, acts like a lifeline. One press for an instant emergency response.
Team Alert
Tap to request help from your team.
Duress Phoenix gives your lone worker the fastest way to get assistance. Hit the yellow button to send an internal alert to managers, supervisors, or even everyone in the team. With live location built into the alerts, recipients can see where you are, even when inside.
Keep everyone in the loop with internal notifications.
Team Assist. Click Team Assist to send a request for assistance to your team, including your live location via GPS tracking on the safety app.
Internal Alerts. Your nominated Managers, or all of your team, receive the request on their safety device, or via SMS.
Real-time response. Enhance real-time response with Duress devices using GPS tracking for live location updates. For room-level accuracy, rely on precise indoor positioning with BLE beacons.
Stay in control, stay informed. Real-time team alerts at your fingertips.
Check In
Dial Up Your Safety.
Duress Phoenix ensures your frontline and lone workers stay protected with easy safety check-ins. Workers can set a timer or schedule check-ins on the safety device, providing peace of mind when working alone or in isolation.
On demand and scheduled safety timers.
Check In. Log your location and set a safety timer, as well as receive safety updates specific to that location.
Safety Timer. When you check in, a safety timer is set. If the timer reaches zero, an alert is sent. Control when you want to extend the timer when necessary.
Auto Check In. If you enable auto check in, your team will automatically be checked in as soon as they arrive at the locations you nominate. On arrival, their safety timer commences. If they don’t leave on time, an alert is raised automatically.
Effortless check-ins, total peace of mind. Safety without the hassle.
Packed with even more features.
Remote Activation
Allows users to fully control the Duress App without touching their phone and will activate your phone from up to 10 meters away, so whether your phone is in your pocket, your bag, or on the other side of the room, Duress Phoenix has you covered.
Interactive Screen
With Duress Phoenix Series 2, the incredible screen allows users to not only activate alerts but also interact with them. Cancel alerts, confirm you are safe, and receive status updates, all in real time.
Real-time Updates
When an alert is activated, it is sent to the nominated people in your team. Those that can assist share their real-time locations, allowing you to coordinate a response in seconds.
Battery Life
Duress Phoenix automatically powers on and off. At the size and weight of a credit card, Duress Phoenix Series 2 features an incredible 12-month battery.
Privacy & Security
Designed to be secure.
Our values lead the way. Duress Phoenix was designed to protect you and your team's privacy, keep you in control of your data, and to keep your data secure. Privacy and Safety is the cornerstone of everything we do.
Privacy is built into everything we do. Nobody, including your administrators and managers, even Duress, can see your location unless you activate an alert.
Your device streams live video, audio and location to our 24/7 Operations Centre and Emergency Services, only during an emergency so they can assist.
All data is stored here in Australia, and is encrypted in transit and at rest. Your data never leaves the country, and is accessible only by your nominated admins.
Duress is ISO27001 certified, and all staff have completed extensive background and Police checks.
Frequently Asked Questions
Does Duress track my location all the time?
No, Duress streams your location only once an emergency has been declared. While an emergency is active, your location updates every 5 seconds. When you request assistance either via a Team Alert or Emergency, your device will ping your location to your nominated contacts.
Can administrators see my location?
No, administrators within your organisation cannot see your location unless you have activated an emergency or team alert.
How does declaring an emergency work?
To declare an emergency, click the Emergency Button (red button on the side), which can urgently request police assistance. All Duress Eagles in your team will be notified that an emergency has been activated. Live video, audio, and location data will be sent to our 24/7 A1 Graded Monitoring Centre, where the emergency will be verified and triaged.
Can I cancel an alert once it has been activated?
Yes, to cancel an alert you can tap the blue button on your screen that says 'Cancel'. To ensure you are ok, the operations centre will also give you a call before closing the monitoring.
Is there a dashboard to manage users?
Yes, admin users will get access to Pathfinder, the Duress dashboard where all users, alerts and settings can be managed.
How can I get some training?
Every organisation will receive complementary onboarding training, but you can also access information at any time by visiting knowledge.duress.com or by contacting our local [support team](/content/en-gb/pages/support "Support"/index.html).